Effective Date: 1 Jan 2025
Q: What is Lufta?
About Lufta
A: Lufta Singapore specializes in importing high-quality kitchen mechanisms from Nuomi, offering kitchen spatial planning, professional installation services, and direct product sales for a seamless experience.
Q: What products do you offer?
A: We provide kitchen mechanisms such as drawer solutions, uplifters, and more to optimize your kitchen space efficiently
Q: Do you offer customized kitchen solutions?
A: Yes, our team provides tailored spatial planning and installation services to meet your unique kitchen needs.
Products & Services
Q: Are your products durable and reliable?
A: Absolutely! Our products are sourced from Nuomi, a trusted brand known for high-quality and long-lasting kitchen solutions.
Q: Do you provide installation services?
A: Yes, we offer professional installation services to ensure your kitchen mechanisms are perfectly set up.
Q: Can I purchase your products without installation services?
A: Yes! We offer direct product sales for customers who prefer self-installation or have their own contractors
Q: Does Lufta offer group-buy opportunities?
Group Buy Opportunities
A: Yes, we provide special pricing for group-buy purchases, perfect for homeowners, communities, or renovation groups looking to save on bulk orders
Q: How can I join or organize a group buy?
A: Contact us directly through our website or customer service, and we’ll guide you through the process.
Q: Are there any minimum order requirements for group buys?
A: Minimum order quantities may apply. Please reach out for specific details.
Consultation & Planning
Q: Is there a consultation fee?
A: On site consultations are complimentary! *Charges may apply after second appointment
Q: How does the kitchen spatial planning process work?
A: We start with a consultation on-site to understand your needs, followed by a customized spatial plan and professional installation.
Q: Anything to prepare before installation?
A: All you need to do is to help us clear out your cabinets, and we will take care of the rest!
Q: How long does the entire process take?
A: Timelines vary depending on the scope of the project, but we’ll provide a clear schedule after the consultation phase.
Orders & Delivery
Q: How do I place an order?
A: You can reach out to us via our website or contact us directly for assistance with orders and consultations.
Q: Do you offer delivery services?
A: Yes, we handle product delivery and installation as part of our one-stop service.
Q: What areas do you currently serve?
A: We primarily serve customers in Singapore
Q: Do your products come with a warranty?
After-Sales Support
A: Yes, our products come with a warranty. Please reach out for specific warranty terms.
Q: What if I encounter an issue after installation?
A: We provide after-sales support to address any concerns or adjustments needed.